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Fastest VPN service provider that offers unlimited speed, bandwidth and server switches as well as 30-days money back guarantee.

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Overall score
Rating #8 of 14
Highlights
  • Unlimited bandwidth

  • 30-day money-back guarantee

  • Servers in more than 94 countries

Best for:
Privacy
Security
Privacy
3.6

As ExpressVPN states themselves: ExpressVPN does not as a matter of ordinary practice actively monitor user sessions for inappropriate behavior, nor do we maintain direct logs of customers’ Internet activities. However, ExpressVPN reserves the right to investigate matters we consider to be violations of these Terms. It seems to be a standard logging policy checking what service was accessed by which IP, but not storing any activity details of the user connection sessions. However, those who are seeking complete anonymity might check out other providers out there who might offer better privacy features.

All four major protocols are supported by ExpressVPN - OpenVPN, L2TP/IPsec, SSTP and PPTP. What we repeat in each and every review is that you should use the OpenVPN the protocol - both for speed and security measures. Not to mention that it outperforms the rest of the protocols and is the safest one yet.

ExpressVPN also claims to have a list of web services that are usually blocked by non-friendly governments, but would work with the help of a VPN service provider. Of course, it is difficult to verify that this is really an advanced quality assurance and not just a marketing trick. Nevertheless, one could easily fill a support request ticket in case any of those services do not work even through VPN.

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Feature / Criteria ExpressVPN Surfshark CyberGhost  
OpenVPN
IKEv2
Wireguard or similar
Encryption (strongest) aes-256 AES-256 AES-256
Internet activity logs
Connection logs
Killswitch
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ExpressVPN
Privacy - Highlights
  • All major protocols are supported

  • No Internet activity logs

  • Connection logs

ExpressVPN
Privacy - Conclusion

Strong encryption is a major advantage, however, ExpressVPN keeps connection logs.

ExpressVPN speed test

Support
3.6

Besides contact form and email support, there is a 24/7 live chat support as well. We have tried contacting them with the fictitious issues and consultants were quick to respond as well as professional with their answers. Some technical questions have been handled by additional consultations with team members, but overall, the response quality was really satisfactory.

As for the knowledge base - there are two forms of support. First one - the tutorials - is designed for those who are just about to get started. For the sake of evaluating the tutorial quality, we have picked the more technical one - instructions on how to install the Linux application on Ubuntu/Fedora Linux distributions. It was documented in a step-by-step manner with as much detail as possible. One of the best quality walkthroughs in general that we have managed to bump in while reviewing VPN service providers.

Another well thought form of technical support is the troubleshooting guides. You start by picking an error and are then provided with a step-by-step solution. Nothing too fancy, but in most cases that might be a quicker way of resolving problems than going through the standard tutorials. On the other hand, when there is a "Chat with us" window teasing you to contact the support team directly, that is what one would most often do.

Eventually, you will run into a problem - payment method not working, servers not connecting, pretty much anything can happen. That's where support comes through - many different customer support options mean that there are multiple ways to contact the support and get help from a professional.

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Feature / Criteria ExpressVPN Surfshark CyberGhost  
Live chat
Email
Knowledge base
FAQ
24/7 support
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ExpressVPN
Support - Highlights
  • 24/7 live chat

  • High-quality walkthroughs

  • Troubleshooting guides

ExpressVPN
Support - Conclusion

Quick support response time and professional answers given.

3.3

Fastest VPN service provider that offers unlimited speed, bandwidth and server switches as well as 30-days money back guarantee.

December 2021
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